Terms and conditions

1. Who we are

Tours are sold by Phuket Andaman Travel Co., Ltd. (company registration 0835568007121), a tour business operator licensed by the Department of Tourism. Office: 183/76 Phang Nga Road, Talat Yai, Mueang Phuket, Phuket 83000.

2. We book some trips with partner operators

Many of our tours are run by licensed partner operators. On those tours the operator is responsible for the boat or venue, the crew, the equipment and the insurance, and their conditions apply on the day. We remain your point of contact for the booking, the payment and anything that goes wrong, and we will tell you which operator runs your trip whenever you ask.

3. Booking and confirmation

A booking is a request for places on a chosen date. We confirm it by email or message within 24 hours. If the date turns out to be full, we offer you another date or refund you in full.

4. Prices and payment

Prices are in Thai baht, per person unless the tour page says otherwise (private charters, for example, are priced per boat). Child rates and the ages they apply to differ between tours and are shown on each tour page. Payment is taken in full at the time of booking; your places are held once the payment reaches us. Where a trip enters a marine national park, the price includes the park fee at the Thai national rate unless the tour page says otherwise.

5. National park fees

Where a trip enters a marine national park, foreign visitors pay the park directly, in cash, on the day. The amount is stated on each tour page, on the booking page and in your confirmation email. For Thai nationals the fee is already included in the tour price. Park fees are set by the Department of National Parks and can change without notice.

6. Pickup

Where a tour includes hotel pickup, it is free within the free pickup zones shown on the booking form; other areas pay the transfer surcharge shown there, or one we confirm with you before your trip. Some tours, such as private boat charters and attraction tickets, do not include pickup; each tour page says what is included. We message you the evening before with your pickup time. Please be ready in your hotel lobby at that time; the vehicle cannot wait long without delaying other guests.

7. Changing your date or cancelling

All changes and cancellations must be sent to us by email at info.phuketandamantravel@gmail.com, or through the change or cancel form on this website. Requests made only by WhatsApp, LINE or phone cannot be processed.

Your first date change is free if we receive it at least 3 days before your travel date; each further change costs ฿100 per person. We cannot accept a date change with less than 3 days’ notice. If you cancel more than 3 days before your travel date we refund what you paid less an administration fee of ฿300 per person. Cancelling 3 days or less before the trip means no refund. Full details are on the changes and cancellations page.

8. Changes or cancellation by us

Boat trips depend on the sea. The captain, the crew or the national park authorities may cancel or change a trip at any time for safety, weather, sea conditions or a closure ordered by the authorities. If that happens you may take another date or receive a full refund of what you paid us. We cannot reimburse other costs such as flights, hotels or transfers booked elsewhere.

9. Health and safety

Please tell us about allergies, medical conditions or travellers who cannot swim, using the notes field when you book. Our trips are not recommended for travellers with asthma or heart disease, pregnant travellers, children under 1, or anyone who has had bone surgery in the last 6 months. Travellers must follow the instructions of the crew and guide at all times. We may refuse boarding, without refund, to anyone under the influence of alcohol or drugs or whose behaviour puts other people at risk.

10. Children and infants

Child and infant rates, and the ages or heights they apply to, differ between tours and are shown on each tour page and on the booking form. Where the boat has no spare seat, an infant sits on an adult’s lap. Every child must be accompanied by a responsible adult at all times, including in the water, and infants must be booked in the form so the crew can prepare the right life jackets.

11. Your belongings

Please bring valuables at your own risk. We are not responsible for items lost or damaged on the boat, on the beach or in the vehicle.

12. Insurance

Passenger accident insurance is provided by the boat operator running your trip, on the terms and limits that operator declares. Cover differs between trips and between operators, so ask us for the details of your tour before you travel. This is not a substitute for personal travel insurance, which we strongly recommend — particularly if you plan to snorkel or dive.

13. Photography

We sometimes photograph trips for our website and social media. Tell your guide on the day if you would rather not appear, and we will respect that.

14. If something goes wrong

Please tell your guide on the day so we can put it right immediately. If that is not possible, email info.phuketandamantravel@gmail.com within 14 days of your trip and we will look into it.

15. Liability

Our liability for a booking is limited to the amount you paid us for that booking, except where Thai law provides otherwise. Nothing in these terms limits liability for death or personal injury caused by our negligence.

16. Law

These terms are governed by the laws of Thailand.