Legal
Cancellation policy
What happens if you need to cancel, or if we have to.
[DRAFT] Partly filled in from requirement form 3.5. The amber items are blank in the form and must be decided by the client.
If you cancel
[TO CONFIRM] days or more before100% refund
3 days or more before50% refund
Less than 24 hours beforeNo refund
3 days or more before50% refund
Less than 24 hours beforeNo refund
[TO CONFIRM] The form leaves a gap between 24 hours and 3 days before departure. What refund applies there?
Cancellation times are counted back from the pickup time on your travel date. To cancel, contact us by WhatsApp, LINE or email with your booking number.
If we cancel
If we cancel a trip — because of weather, sea conditions, a closure ordered by the national park, or because the date is full — we will offer you another date. If no date suits you, we refund the full amount you paid.
[TO CONFIRM] Confirm this is the client’s force majeure policy (form 3.5 is blank).
Changing your date
You can change your travel date once per booking, if you tell us at least 14 days before your original date. Contact us on WhatsApp, LINE or email with your booking number.
No-shows
If you are not at the pickup point at the confirmed time and we cannot reach you, the trip is treated as a cancellation less than 24 hours before departure.
How refunds are paid
Refunds go back to the card or account you paid with.
[TO CONFIRM] Refund processing time once Paysolutions is live.