Legal
Changes and cancellations
How to move your trip to another date, what happens if you cancel, and what we do if the sea decides for us.
All changes and cancellations must be sent by email
Write to info.phuketandamantravel@gmail.com with your booking number, or use the change or cancel form. Requests sent only by WhatsApp, LINE or phone cannot be processed.
Changing your travel date
- First change is free, if we receive your email at least 3 days before your travel date
- Each further change costs ฿100 per person
- Changes are subject to places being available on the new date
- We cannot change a date with less than 3 days’ notice. A request inside 3 days is not accepted, and the normal cancellation terms below apply if you no longer want to travel
If you cancel
More than 3 days beforeRefund less ฿300 per person
3 days or less beforeNo refund
3 days or less beforeNo refund
The ฿300 per person is an administration fee and is deducted from the amount you paid.
If we cancel
If a trip cannot run — weather, sea conditions, a closure ordered by the national park, or the date turning out to be full — we offer you another date. If no date suits you, we refund the full amount you paid us, with no administration fee. We cannot reimburse other costs such as flights or hotels.
No-shows
If you are not at the pickup point at the confirmed time and we cannot reach you, no refund is due.
How refunds are paid
Refunds go back to the card or account you paid with, within 30 working days of us agreeing the refund. Any bank or payment-provider charge is deducted from the amount returned.